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Returns Form

To return a product, please ensure you speak to a member of our Customer Service team on 01759 307262 prior to sending your product back to us or email

For orders to be cancelled after they have been dispatched, please follow our You have the right to return an item at any time up to 14 calendar days (including weekends) after we have delivered the goods to you. Products that have been modified in any way will be excluded from our 14 day returns policy.

After speaking to our Customer Service team, you will be given a returns number and a returns address. This information needs to be used on the returns form to accompany your returned item/s. You can download a returns form here. Please be aware if you neglect to enclose a returns form, you may incur an administration fee of up to 25% of the price of the returned item.

When returning a product, we ask that the products are unused, undamaged and are in their original packaging.

We require you to return them to us at your expense. You should also ensure that all items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.

If returned to us by a third party, you will be responsible for any damages occurred in transit. If products are returned damaged or have any missing parts we cannot offer any refund and you will have to arrange for the goods to be collected from the address the goods were returned to.

With all products returned, the total amount to be refunded will be the price paid less any delivery charges.



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