Opening hours: Mon - Fri | 8:30 - 4:30
Your Basket Your Wishlist (0 items)
For expert advice call 01759 307 262

FAQs

Pre-Delivery Questions

If you are thinking of placing an order, or you have ordered and are awaiting delivery and now have a question, you should be able to find the answer here.

The quick answer is 'as quickly as possible'. However, its not always as simple as that.  We have thousands of products available and deal with customers who live in every corner of the country.


One thing we can say is we are a specialist company that deal with kitchen and bathroom sinks, taps, waste disposals and our experience means we deal with the delivery of your goods in the fastest and safest possible way.


Each and every product page shows the current stock status of the item. When you have all the products in your basket you will be able to easily see which item has the longest delivery time.


Once you start through the order process, you will be offered a number of delivery dates.  Included within the delivery options (subject to location and stock) will be a number of services which include:
 

  • Same Day Service
  • Next Day Service
  • Click and Collect
  • Saturday Service
  • Pick an Exact Delivery Day


If you have a specific delivery requirement we recommend you call and speak to one of our helpful Customer Service Advisors on 01759 307 262.  We are flexible and accomodating and always look to meet your exact requirements.  Our online system (however good) will have limitations and we always like to rely on a good old fashioned conversation!

Yes, once you are making your way through the checkout process you will be offered a number of options.  Included will be a 'pick an exact delivery date' section.  This mean you can specify a day within approx 2 months of the order date.

 

A fantastic facility, especially when you want the delivery on your day off or on the exact day the kitchen fitter starts work! 

 

 

Yes. When you are placing your order you will have the opportunity to specify a different delivery address. This is particularly useful if you want the ceramic sink delivering to the kitchen manufacturer or the undermount kitchen sink delivering to the granite worktop fabricator.

Yes. The first thing to remember is you can place your order in advance and then specify an exact day of delivery. So in reality, you can order today and then have the goods delivered in 3 weeks time when the plumber is due to start. From the day the goods are delivered you then have 14 days to decide if the goods are the right ones for you. Obviously if you decide they are not quite right you can arrange to send them back to us ( you cover the cost of return or bring them back to our depot in York).

 

Further information on returns can be found by visiting our Returns Form page.

Yes.  Our dedicated Technical team are here to help you with any questions you may have.  Its a FREE service and we encourage you to contact us by calling 01759 307 262 or online by using Live Chat

 

Within our Techical department we have one advisor who has almost 30 years experience in sinks and tap so if we cant help you, we dont think anyone can!

We only use independant providers of Customer Reviews. We are glad to say that on average we score around 4.75 stars out of 5!  When we do let a customer down (which isnt very often) we always look into what went wrong and see if we can put it right and make sure we learn any ways that we can improve in the future.

 

Our main provider is reviews.co.uk and you can visit their website to see an up to date score on our overall performance.

Post-Delivery Questions

If you already ordered from us, or you have already received your delivery and now have a question, you should be able to find the answer here.

Dont panic but do act as quickly as possible.

We dont recommend sending an email at this point as we cannot guarantee it will be delivered (we cant always control what an email server will class as spam).  

 

We suggest you call us directly on 01759 307 262 or try our Live Chat facility online (subject to opening hours).

Yes. Depending on exactly how we are planning to deliver your order will determine exactly what tracking information is available. We send all the required details in your confirmation email and more information can be found by visiting our Delivery Information page.

As a general rule, yes.  However, if one or more of the items are delayed then we can arrange to send out the stock items out straight away.  We often do this when the sink is needed for templating by the granite worktop supplier but the kitchen tap can follow.

 

If you would like to arrange a split delivery of your order then simply add some delivery notes whilst placing your order online.  A member of our Customer Service team will then call you to confirm the exact details of the proposed delivery once your order in on our system.

 

No. Depending on the type of product being delivered will determine what service is provided. All small/light items such as stainless steel sinks, kitchen taps and waste disposal units that can be delivered by DPD will be sent a text or email giving a 1 hour time slot. You can track the progress online and at anytime if your plans change, you can simply click on a link and give alternative delivery instructions such as, leave with a neighbour, leave in a safe place or come back another day!

 

If your goods are heavy and fragile (Granite or Ceramic kitchen sinks, Bathroom Pottery or Appliances) and need your signature and inspection on delivery then the service is a little different. You must be there to check and sign for the goods. The delivery drivers will be given your contact number and are asked to call you around 1 hour before delivery. On the actual day of delivery, if you need a more accurate delivery window, we recommend you call our customer service team who will contact the local depot to obtain an approx 2-3 hour window.

Dont worry we are here to help.  It's a simple call straight through to our Customer Service Team on 01759 307 262 or online using Live Chat.

 

We open and carefully inspect all items before they are dispatched to you.  Due to that process, the number of orders delivered with missing parts, on average account for only 0.4% of our orders (human error)! That's less than half a percent and that's the way we want to keep it!

As standard the email order confirmation you receive will include our VAT number as well as the VAT breakdown you require.  

If at any point you require another copy, or a copy of any other order you have placed in the past, you can simply log into your account and get another. 

Technical Questions

Fireclay sinks are manufatured with a durable glaze that should provide many years of trouble free use.


We recommend using a soft sponge or cloth and a non abrasive cleaning agent.  Doing this on a regular basis will keep the sink looking its best and will not require any deep cleaning due to the build up of stubborn marks or stains.  Occasionally a metal pan or baking tray can leave black marks on the surface of the sink and initially prove difficult to remove.  However, a soft damp cloth, a cleaner such as 'Barkeepers Friend' and some elbow grease will remove the marks, no problem


It is not recommended that you use undiluted bleach on kitchen sinks as this can also cause corrosion to any chromed or plated surfaces such as wastes and overflows.  Cream cleaners or mild powdered cleaner such Barkeepers Friend are ideal.

Most modern kitchen taps with a quarter turn ceramic disk will require replacements at some point in its life.  You dont need to A) Panic or B) Call a Plumber!  Although the video shown below shows one of the Caple Kitchen taps, the process is pretty much the same for all kitchen taps.

 

Flush undermount fitment to a granite worktop

This video will show you how to fit an undermount kitchen sink that is flush (worktop is inline with the sink) into a granite worktop

Click the image to the left to view the fitting video
 

 

Flush undermount fitment to a laminate worktop

This video will show you how to fit an undermount kitchen sink that is flush (worktop is inline with the sink) into a laminate worktop

Click the image to the left to view the fitting video


 


Flush undermount fitment to a solid timber worktop

This video will show you how to fit an undermount kitchen sink that is flush (worktop is inline with the sink) into a solid timber worktop

Click the image to the left to view the fitting video





Flush undermount fitment of a ceramic sink onto a solid timber worktop


This video will show you how to fit an undermount ceramic kitchen sink that is flush (worktop is inline with the sink) into a solid timber worktop

Click the image to the left to view the fitting video

Overhung undermount fitment to a granite worktop

This video will show you how to fit an undermount kitchen sink that is overhung (worktop hangs over the sink) into a granite worktop

Click the image to the left to view the fitting video



Overhung undermount fitment to a laminate worktop

This video will show you how to fit an undermount kitchen sink that is overhung (worktop hangs over the sink) into a laminate worktop

Click the image to the left to view the fitting video



Overhung undermount fitment to a solid timber worktop

This video will show you how to fit an undermount kitchen sink that is overhung (worktop hangs over the sink) into a solid timber worktop

Click the image to the left to view the fitting video  

Recessed undermount fitment to a granite worktop

This video will show you how to fit an undermount kitchen sink that is recessed (the sink sits proud of the worktop, allowing an accessory to be used such as a collander) into a granite worktop

Click the image to the left to view the fitting video



Recessed undermount fitment to a laminate worktop

This video will show you how to fit an undermount kitchen sink that is recessed (the sink sits proud of the worktop, allowing an accessory to be used such as a collander) into a laminate worktop

Click the image to the left to view the fitting video

 

Recessed undermount fitment to a solid timber worktop

This video will show you how to fit an undermount kitchen sink that is recessed (the sink sits proud of the worktop, allowing an accessory to be used such as a collander) into a solid timber worktop

Click the image to the left to view the fitting video  

By continuing to browse this website you agree to our use of cookiesAccept
customer chat software